Shipping policy

Shipping Times

For orders placed by 2:00 PM (14:00), products are handed over to the carrier on the same business day, and your product is delivered anywhere in Turkey within 1-4 business days from the shipping date. Locations that carriers serve only on certain days — areas they designate as mobile delivery zones, villages, townships, or areas defined by the carrier's own operations — are an exception. You can obtain detailed information on this from the shipping company or from our customer relations department. Orders placed on Sunday are handed over to the carrier on Monday. Orders placed on public holidays are handed over to the carrier on the first business day.

Fees

Shipping is free for our products.

Shipping Fees Payable by the Customer

For returns, exchanges, etc., shipping fees are covered by the customer.

Exceptions

In the event of a product recall, an incorrect shipment, exceptional cases to be determined by the company, or if the shipping company refunds the shipping fee, the shipping fee will be refunded to the customer. Otherwise, whether or not our company has collected it, no shipping fee refund is made.


Damaged Shipment

PLEASE BE SURE TO OPEN AND INSPECT THE PRODUCT DELIVERED BY THE CARRIER IN THE PRESENCE OF THE COURIER.

If your product arrives damaged, you must have the courier in whose presence you opened your parcel prepare a damaged-goods report. With this report, please send the product(s), together with the invoices and a note describing your issue, back to the sender's address with the same courier on a freight-collect basis. If you accept the delivery without inspecting the product, you are deemed to have accepted that the product was delivered to you undamaged and that you are responsible for any damage to the product. In that case, our company will not be liable for any breakage, damage, or harm to the product and will have the right to refuse an exchange or return request.